Refund Policy

Credits for videos

• A video can't be made because of an error on our side or the model's: the credits (or free try) are given back automatically.
• Your description or photo is refused before the video is made: nothing is charged.
• The finished video fails our content check: it isn't shown and the credits are not given back, because the video was already made. See the Terms of Service.
• We don't give credits back because you don't like how a video turned out. Try a different photo or description.

Money for credit packs

• You can get your money back for a credit pack within 14 days of buying it, as long as none of its credits have been used.
• Once any credits from a pack have been used, the pack can't be refunded.
• If you were charged twice or charged by mistake, we refund the extra payment.

How to ask

Write to support@tryimagetovideoai.com from the email on your account, with the PayPal transaction ID. Approved refunds go back to your PayPal account, usually within 5 to 10 business days.